Privacy Policy
This policy explains how Ripon Refrigeration Works Ltd. handles your personal information when you use our website, book a service, or get in touch with us. We keep things straightforward because your trust matters to us.
- Who We Are
- Information We Collect
- How We Collect Your Information
- How We Use Your Information
- Information Sharing and Disclosure
- Cookies and Tracking Technologies
- Third-Party Services We Use
- Data Security Measures
- Data Retention
- Your Rights Regarding Your Data
- Children’s Privacy
- Changes to This Privacy Policy
- How to Reach Us
1. Who We Are
Ripon Refrigeration Works Ltd. is a Dhaka-based appliance repair company providing fridge repair, AC servicing, and other home appliance repair solutions across Dhaka city since 2015. When you call us for a fridge repair in Dhaka, book an AC repair service, or simply browse our website to learn about our offerings, you interact with us — and that interaction may involve sharing some of your personal details.
This privacy policy applies to all information collected through our website at fridgerepairdhaka.bd, our phone lines, social media pages, and any in-person interactions during service visits.
2. Information We Collect
We only collect information that serves a clear purpose related to delivering our repair services or improving your experience. Here is a breakdown:
Personal Information You Provide Directly
| Type of Information | Examples | Why We Need It |
|---|---|---|
| Contact Details | Full name, phone number, email address | To schedule service appointments and communicate updates |
| Service Address | Home or office location in Dhaka | To send our technicians to the right location |
| Appliance Details | Brand, model number, issue description | To prepare the right tools and parts before the visit |
| Payment Information | BKash/Nagad number, bank transfer details | To process service charges — we never store card details |
| Feedback | Reviews, complaints, survey responses | To improve our service quality |
Information Collected Automatically
When you visit our website, certain data gets recorded automatically through our systems:
- IP address and approximate geographic location (city level)
- Browser type and device information (mobile, desktop, tablet)
- Pages visited, time spent, and navigation path through our site
- Referral source (Google search, Facebook, direct visit, etc.)
- Click patterns on our service pages and service area pages
3. How We Collect Your Information
We gather information through several channels:
- Phone calls: When you call us at 01795634921 to book a fridge repair or AC gas refill, our team notes down your name, address, and appliance issue.
- Website forms: Our contact page and service booking forms collect your details when you submit them.
- WhatsApp and social media: Messages sent through our Facebook page or other social platforms may contain personal information you choose to share.
- During service visits: Our technicians may note appliance serial numbers or installation specifics for future reference and warranty tracking.
- Cookies and analytics: Automated tools on our website track browsing behavior as described in Section 6.
4. How We Use Your Information
Every piece of data we collect serves a specific function. We do not collect anything “just in case.”
Service Delivery
- Scheduling and confirming repair appointments across Dhaka city
- Matching your appliance issue with the right technician who has expertise in that specific repair — whether it is a fridge compressor repair, AC gas refill, or washing machine repair
- Following up after service completion to ensure everything is working properly
- Maintaining a service history for your appliances so future repairs are faster
Communication
- Sending appointment confirmations and technician arrival updates via phone or SMS
- Responding to your inquiries through email or WhatsApp
- Sharing seasonal maintenance tips that could help you avoid common fridge or AC breakdowns
Business Operations
- Processing payments and generating service receipts
- Analyzing which service areas in Dhaka get the most requests so we can allocate technicians accordingly
- Improving our website content based on what visitors search for
- Meeting legal and tax obligations under Bangladesh law
We will never: sell your personal data to third parties, use your phone number for unsolicited marketing calls from other businesses, or share your appliance details with competitors.
5. Information Sharing and Disclosure
Your data stays within our operational circle. We share information only in these specific situations:
- Service technicians: Your name, address, phone number, and appliance issue are shared with the assigned technician so they can complete the job. Technicians are bound by internal confidentiality agreements.
- Parts suppliers: If your refrigerator repair requires a specific replacement part, we may share the appliance model number with our parts vendors — never your personal contact details.
- Payment processors: Transaction data is shared with mobile banking platforms (BKash, Nagad) or banks only to the extent necessary for payment processing.
- Legal requirements: We may disclose information if required by a court order, government authority, or applicable law in Bangladesh.
- Website analytics providers: Anonymized browsing data is shared with Google Analytics to understand website traffic patterns.
Important: We do not engage in cross-selling your data. Your information will not end up with refrigerator brands, AC dealers, insurance companies, or any unrelated business.
6. Cookies and Tracking Technologies
Our website uses cookies — small text files stored in your browser — to improve your browsing experience. Here is what we use and why:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Remembers your form inputs so you do not lose data if the page reloads | Session |
| Analytics | Helps us understand which services and blog articles are most useful to visitors | Up to 2 years |
| Functional | Remembers if you have dismissed a notification or popup | Up to 1 year |
You can control cookies through your browser settings. Disabling cookies will not break the website, but some features like form data retention may not work as expected.
7. Third-Party Services We Use
To keep our website running and our services smooth, we rely on a few trusted third-party tools. Each of these has their own privacy policies:
- Google Analytics: For website traffic analysis. Google’s Privacy Policy
- Google Maps: For showing our business location on our contact page. Google’s Privacy Policy
- Social media platforms: Facebook, YouTube, Instagram, and other linked platforms collect their own data when you interact with our pages there.
- Web hosting provider: Stores our website files and server logs that may include visitor IP addresses.
We do not control how these third parties handle data. We recommend reviewing their individual policies if you have concerns.
8. Data Security Measures
Protecting your information is not something we take lightly. Here is what we have in place:
- SSL encryption on our website (the padlock icon in your browser address bar) — all data transmitted between your device and our server is encrypted
- Limited access to customer data — only authorized team members can view your personal information
- Secure storage of service records with access logging
- Regular review of our data handling practices
Honest note: No system is 100% breach-proof. While we take reasonable precautions, we cannot guarantee absolute security. If a data breach occurs that affects your personal information, we will notify you through phone or email at the earliest possible time.
9. Data Retention
We keep your personal information only as long as it serves a legitimate purpose:
- Active customer data: Kept while you continue using our services or for up to 3 years after your last service, in case you need follow-up repairs on the same appliance
- Website analytics data: Anonymized after 26 months in line with Google Analytics defaults
- Form submissions: Deleted after 12 months if no service was booked
- Payment records: Retained for 5 years as required under Bangladesh tax regulations
If you want your data deleted sooner, you can request it as described in the next section.
10. Your Rights Regarding Your Data
While Bangladesh does not currently have a comprehensive data protection law equivalent to GDPR, we still respect your rights as a customer. You can:
- Request access: Ask us what personal data we hold about you. We will provide it within 7 working days.
- Request correction: If your phone number, address, or any other detail has changed, tell us and we will update it immediately.
- Request deletion: Ask us to remove your personal data from our records. We will comply unless we are legally required to keep it (such as tax records).
- Opt out of marketing communication: If you receive maintenance tips or promotional messages from us and do not want them, simply let us know and we will stop.
- Withdraw consent: If we are processing your data based on your consent, you can withdraw that consent at any time.
To exercise any of these rights, reach out through our contact page or call us directly at 01795634921.
11. Children’s Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If a parent or guardian discovers that their child has provided us with personal information, they can contact us and we will promptly delete it.
12. Changes to This Privacy Policy
We may update this policy from time to time — for example, if we add new services, change our website tools, or if new data protection regulations are introduced in Bangladesh. When we make changes, we will:
- Update the “Last updated” date at the top of this page
- Post a notice on our website if the changes are significant
- Continue providing services under the updated policy unless you choose to stop using them
We encourage you to review this page occasionally. Your continued use of our services after any changes means you accept the updated policy.
13. How to Reach Us
If you have questions about this privacy policy, want to exercise your data rights, or need to report a privacy concern, here is how to get in touch with us:
Ripon Refrigeration Works Ltd.
Available 24 hours, every day — including holidays
Contact Us Directly